Privacy policy.
1. Who We Are
Elura Travel is a travel design agency operated by:
Sunday Agency FZ-LLC
Registered in: Ras Al Khaimah Economic Zone, United Arab Emirates
Company Number: 0000004067443
Incorporation Date: 6 May 2025
📧 contact@eluratravel.com
🌐 www.eluratravel.com
We act as the data controller for personal data collected through our website and service operations.
2. Information We Collect
We collect only the information necessary to provide and improve our services.
This may include:
2.1. Information You Provide
Name, email, phone number, and address
Travel preferences, destination interests, and budget
Passport or ID details when required for booking
Payment details (processed securely by third-party gateways)
Any additional information you share during inquiries or bookings
2.2. Information Automatically Collected
When you visit our website, we may collect:
IP address and device information
Browser type and operating system
Pages visited and time spent on the site
Cookies and analytics data (see Section 9)
2.3. Third-Party Information
We may receive information from partners (e.g., hotels, airlines, or payment processors) when necessary to complete your booking.
3. How We Use Your Information
We process personal data for the following purposes:
To create and manage your bookings and travel itineraries
To communicate about your inquiries, requests, or service updates
To personalize travel recommendations and offers
To process payments securely
To improve our website and client experience
To comply with legal obligations or resolve disputes
We do not sell or rent personal data to third parties.
4. Legal Basis for Processing (GDPR)
If you are located in the European Union, we rely on the following lawful bases for processing:
Contract performance – to fulfill your booking or inquiry
Legitimate interest – to improve services and prevent fraud
Legal obligation – for compliance with applicable laws
Consent – for marketing communications or cookies
You may withdraw your consent at any time (see Section 8).
5. Sharing of Information
We only share your data with:
Travel service providers (hotels, activity operators, transportation partners)
Payment processors for secure transactions
IT and marketing service providers supporting our operations
Authorities or regulators when required by law
All partners are required to handle your data securely and in compliance with GDPR standards where applicable.
6. Data Retention
We retain your data only as long as necessary:
Booking data: up to 5 years for accounting and legal compliance
Marketing data: until you unsubscribe or withdraw consent
Cookies and analytics data: as per retention settings (see Section 9)
After this period, your data is securely deleted or anonymized.
7. International Data Transfers
Because we operate globally, your data may be transferred outside the European Economic Area (EEA), including to the United Arab Emirates or countries where our partners are located.
All transfers are safeguarded by contractual clauses ensuring an equivalent level of data protection as in the EU.
8. Your Rights (for EU and EEA Users)
You have the following rights under GDPR:
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion (“right to be forgotten”)
Restriction: Limit how your data is used
Portability: Receive your data in a structured format
Objection: Opt-out of direct marketing or profiling
Withdraw consent: Stop any consent-based processing
To exercise any of these rights, contact us at contact@eluratravel.com. We respond to all requests within 30 days.
9. Cookies and Analytics
Our website uses cookies to enhance your browsing experience.
Cookies help us:
Remember your preferences
Analyze website traffic and performance
Provide targeted offers or retargeting ads
You can manage or disable cookies through your browser settings at any time.
For analytics, we may use tools like Google Analytics in compliance with GDPR standards.
10. Data Security
We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse, including:
SSL encryption
Secure data storage and restricted access
Regular monitoring of security systems
While we strive for the highest protection, no digital transmission can be guaranteed 100% secure.
11. Children’s Privacy
Our services are not intended for individuals under 18 years old.
We do not knowingly collect data from minors. If such data is discovered, it will be promptly deleted.
12. Links to Other Websites
Our website may include links to third-party sites.
We are not responsible for the privacy practices or content of those sites.
Please review their privacy policies when visiting them.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.
Significant updates will be communicated via email when appropriate.
14. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact: